Penelope

Formerly Penelope by Social Solutions

Penelope is used in our organization to replace all daily documentation, scheduling and booking, and intake management of participants in our programs. We have approximately 80 participants and 30 staff with 7 departments and it allows us to easily manage staffing ratios, attendance, and programming at three separate locations. Penelope allows us to easily track data on individuals or as a group and generate reports to send to our funders, etc. It allows us to track progress and regression for individuals which is essential to our mission as an organization. Penelope provides us with an easily accessible bluebook of all of our contacts and resources. It is a one-stop-shop for all of our documentation needs. Penelope offers a direct connection to staff individually or in groups through a messaging system within the program. Staff can easily log in and see any relevant information for the day. It saves us so much time as an organization and avoids a lot of running around and daily meetings that we had in the past. Before Penelope, finding participant reports, data, and information meant time spent searching through files in different departments and talking to multiple staff to track down what we were looking for.

Manage data and track client services.

We switched to using the Penelope database a few years ago because we realized our current platform was ineffective at tracking and producing needed outcome metrics. We needed a system that had the capability to track a network of client relationships, allowed for the exchange of multiple initiatives, and had tools for team members to work collaboratively on cases. Our organization helps families create action plans to accomplish their goals. We believe strongly in the power of community and finding solutions through generating informal supports. This system is designed to understand and capture the dynamic of how family members, community stakeholders, and professional resources work together to empower wellbeing. Penelope's default platform provided customization that allowed the database to align with our service model, specific strategies, and language. Penelope's form and reports are flexible enough to meet the requests and reporting demands of both foundation and government funders.

We are a nonprofit agency that case manages Families in the community while we work to help them achieve goals and solve problems. We use Penelope as our case management system. We use Penelope for everything in our agency. It is where we store our data, write case plans, schedule meetings, run reports, and collect resources. Penelope was a serious upgrade from the previous Susy that we were using. It is very detailed and not overwhelming.

Client database, client data, program data.

We use it as a case management tool for digital and remote service delivery.

We use this product to track clients in our organization and their participation in programs and the services they access through us. We use the program to track case notes for clients, counseling sessions, and check-ins. We also use the product to track the practical supports that clients receive from us so that we have a better idea of who has received what from our organization.

We use it to document client services provided at our non-profit.

We use Penelope to keep client information and store client documents. We also use Penelope to communicate with other staff safely about clients.

We use it to document services and invoice for social services and financial support we offer to individuals living with a mental illness or disability.

Staff enters in their notes and statistics. We use the information they enter in to complete reports to the funder and other reports like annual reports, to monitor staff statistics, to submit funding proposals.

It is used to monitor and track clients from intake to departure including services supplied.

Penelope is a human services case management system. We provide services to people affected by brain injury, and we use Penelope to track all engagement with the people we serve. We use the system to develop a 360-degree view of the person and their family system, including all the interactions with the various services we provide, such as psychological assessment and therapy, day [programs], vocational supports, and training courses.

We have to use Penelope to document our clients' information as well as any related services that we provide to the clients. We also use Penelope to book appointments and to keep track of client expenditures.Our entire organization is required to use Penelope. I would not say that it addresses any business problems but Penelope helps our organization keep track of the services we provide to our clients.

Penelope is being used across the whole organization. It addresses the ability to document client related notes, organizational spending as related to clients, and issues within the agency that are directly client related.

It is currently being used by the SSVF, ESG, and HVRP staff. Penelope lets case managers, program managers, and directors to maintain an accurate database of clients that we are working with. It is used from the beginning of them entering one of the programs all the way through them exiting the program. It has been able to be adapted to each individuals job, while ensuring everyone is completing the required forms.

Penelope by Social Solutions is being used at my job every day. We do not approve any of our cases unless we enrolled them into Penelope. The program is self-explanatory and so simple to understand where our documents need to be uploaded. Before Penelope, our company had to handwrite documents over and over, but with Penelope, we are able to save time and trees with just a push of a button.

We currently use Penelope by Social Solutions for our case management system for multiple federal grants centered around homelessness and prevention. Our services are offered to veterans and non-veterans experiencing homelessness or are at-risk of homelessness. Our programs cover multiple states and counties across a large geographical area. Penelope by Social Solutions allows us to have a web-based database to create case files, case plans, and case notes on a daily basis without the hassle of paper files.

It is being used across the entire organization. Our reliance on it increases each year in the clinical and administrative areas.